There is always a chance that you do not like the item that you have purchased from Walmart.com or in-store. There can be several reasons such as malfunction, defected piece, and expired product, and so on. Thus, it is essential to learn about Walmart Return Policy so that you know what to expect while returning it.
Walmart’s return policy extended, and it has a lot of technical and legal jargon that is not easy to understand for a layman. Here you will find a compact and easy-to-understand version of the Walmart Return Policy.
As per the return policy, you have to return the item to Walmart within 90 days of purchase. At the time of return, the product must be in its original condition, unused and in the original manufacturer packaging with the price tags and manuals. It helps in making the process smooth.
If you do not have the receipt, there are different regulations that you have to follow. If the item has is marked as non-returnable, it cannot be returned or replaced.
Exceptions to Return Policy at Walmart
Some items are exempted from the 90-day return policy and must be either returned in fewer than 90 days or may have more than 90 days to return the item. If the item purchased between October 28th and December 25th, the buyer has to go through the different return policies.
Items to be returned under 14 days
As per the Return Policy, there is only one item that you can return within 14-days, and that is post-paid cell phones.
Items to be returned under 15 days
Certain items such as personal computers, digital cameras, camcorders, drones, electric scooters, and other electronic products must be returned in 15 days.
Items to be returned under 30 days
Products like 3D printers, air conditioners, evaporative coolers, generators, etc. should be returned within 30 days of the purchase date.
Items to be returned under 60 days
Prescription Glasses can only be returned within 60 days of purchase.
Items which have a return period of 1 year
Some items return within a one-year time frame such as shrubs, bulbs, perennials, trees, and more.
Items purchased between October 28th and December 25th
Those items that are purchase during the winter holidays period get some extra time to return. If the item falls under a 15-day return policy, then you can return it till January 10th. If it falls under 30 days return category, you can return it by January 25th.
Please note that if the item falls under the 90-days return category, you won’t get any additional days.
There are many items
Video on Demand.
Software Delivered By Email.
that you cannot return as per the Return Policy of Walmart. These items include:
In case of Refund or Replacement
Walmart will provide refund or replacement for the following items but only if there is a manufacturing defect or the item was damaged during the shipping:
Perishable food items.
All gas-powered items, including Gas Powered Mini Bikes, Go Karts, Dirt Bikes, UTVs, and ATVs.
In case of lost of receipt
If you have thrown away or lost the receipt for any reason, Walmart has a no-receipt Return Policy under which you can return any said item that is returnable by showing a valid photo ID and the merchandise. The store will check it for authentication, and once it has done; there will be some options to choose from:
- You can get a replacement or repair of the item.
- If the item costs less than $25, you can get a cash refund.
- If the item costs more than $25, you can opt for a shopping or gift card.
- Return policy in case of jewelry and watches
- You must return jewelry items and watches within 90 days of purchase. Please note that smartwatches do not fall into this category.
- You can return jewelry and watches via mail or at Walmart store if they cost less than $300.
- If the price tag is more than $300, the return can be done using mail only.
- Return policy in case of food items or health and beauty products
- You must return all non-perishable items or health and beauty products within 90 days of purchase.
Return policy in case of Home & Garden
While trees and shrubs can be returned within one year of purchase, air conditioners, dehumidifiers, etc. must be returned in 30 days. You must return Mattresses and Air mattress, Lawnmowers, line trimmers, hedge trimmers, chainsaws, and seed spreaders within 30 days of purchase. Gas-powered items such as mini bikes, go-karts, etc. are not returnable.
Return policy in case of Gift cards
Every state has different regulations when it comes to gift cards. For example, in California, the balance should be equal to, or less than $10, and the original value should be more than $10. In states like Washington, Massachusetts, Maine, Montana, New Jersey, Oregon, and Colorado, the balance should be less than $5.
Different methods to return an item
There are two ways that you can choose to return an item. You can either mail it in its original packaging to Walmart or go to a nearby store.
- Make sure the item is returnable.
- Open the web portal of Walmart.
- Go to Account.
- In your account, click on “Start a Return.”
- Choose the item you want to return.
- Fill the information correctly.
- Choose the return method “Mail.”
- Read the Terms and Conditions carefully.
- Agree to the Terms.
- Print the pre-paid label and stick it on the package.
- Send it to Walmart via mail.
- Visit the nearby store.
- Locate Customer Service Desk.
- Return the item in its original packing and receipt.
- Wait for your turn and get a refund or replacement as per the terms.
Under Walmart’s return policy, there is a provision of getting the item exchanged in a specific time frame. If the product is available in stock, the store will take back the defected piece and issue a new one.
Refund Verification Process
Walmart takes several steps to ensure they bought the item that the customer is trying to return. First of all, Walmart will confirm if the receipt number matches the receipt available in the database. If there is no receipt, the store will check its database based on the information you have provided. In the next step, the store will check if the product is in original condition. Also, the store will confirm your return and purchase history. Once everything is verified, the store will issue a refund for the item you have purchased.
Walmart’s COVID-19 Response
It is a tough time for every business, and it is essential to take care of ourselves and the people around us. Walmart has taken several steps to ensure everyone’s safety. Walmart is encouraging social distancing that is the best way to avoid COVID-19 infection.
On every counter, Walmart has placed physical barriers. A 6-foot floor plan will be in place in every store. The pickup and delivery will be contact-less.
At present, the returns of the products are at a halt because of the infection spread. Walmart has asked the patrons to understand the situation and have some patience.
Though the return policy of Walmart seems tedious and lengthy, it is not that difficult to understand. Every product falls in different categories of return period that you must check at the time of purchase. If you find any difficulty in understanding the policy, you can contact their customer support department or check at a store nearby.